greatest quote today at work from a smart customer.

[Blacdout96]

we have a policy at work, no electrical items can be returned. A guy bought a battery for a Daewoo, thats the first mistake. They wanted to return a battery cause they found out the engine was blown. His girl came in to return it, and I denied the return. She goes storming out of the store, and 15 seconds later her boy comes in. Mr genious argues with me that a Battery is not an electrical item, that starters, and modules are, batteries just send the electricity to them :rofl; we argued for 7 minutes about it. I said to him, when you put batteries in a flashlight, what do you do that for. He says, for electricty, I said BINGO!!

The guy continued to argue that it's not an electricity. Finally I had to raise my tone and tell him he's beat, it's not our fault he misdiagnosed a car with a blown motor. He got all pissed, tells me he's got three kids, I told him that's not my fault nor problem :lol:

Then customer begins saying I didnt have to be a Kawk sucka ( you north jersians and your accents make me lulz) and finally leaves.

[procamaroz28]

lol a caulk suckaa hahahaha, epic...

[ws6 jim]

I thought daewoos went extinct

[7998]

I thought daewoos went extinct

Most of them are. A few endangered examples can be found mostly in urban areas driven by people whose jobs are their credit and were bought at establishments who Habla Espanol.

[T69SS]

It was probably one of the few Leganzas still hanging in there. People are idiots

[NJ Torque]

Seems like a winner.

[GP99GT]

actually i wouldnt call it an electrical item either, in a parts store-sense...electrical items usually are things like sensors...if someone bought a battery cable from you and tried to return it would you deny it?

[sweetbmxrider]

Most of them are. A few endangered examples can be found mostly in urban areas driven by people whose jobs are their credit and were bought at establishments who Habla Espanol.

probably one of the greatest posts on this website :rofl:

actually i wouldnt call it an electrical item either, in a parts store-sense...electrical items usually are things like sensors...if someone bought a battery cable from you and tried to return it would you deny it?

good point, i do agree. i also find it silly you couldn't load test the battery, see its still like new, and simply give him store credit or something.

[Wolfblitz]

I remeber when Deawoo went out of business, they were selling their cars "buy one, get one free"

[MyFirstZ]

i would have just returned it, not like you are going to see the effects of the returned battery that would probably be bought in a few weeks. When i was at advanced we had the same policy but it was my discretion or whoever was returning the item, if it was in good enough condition it would be placed back on the shelf and if it wasnt usually we took it back charged them 15% restocking and sent it back anyway

[Frosty]

Most of them are. A few endangered examples can be found mostly in urban areas driven by people whose jobs are their credit and were bought at establishments who Habla Espanol.

Dude, you should get member of the year strictly based on this post. :rofl::rofl::rofl:

[Anti_Rice_Guy]

I'll give him my member of the year status for his car!

[Jersey Mike]

actually i wouldnt call it an electrical item either, in a parts store-sense...electrical items usually are things like sensors...if someone bought a battery cable from you and tried to return it would you deny it?

probably one of the greatest posts on this website :rofl:



good point, i do agree. i also find it silly you couldn't load test the battery, see its still like new, and simply give him store credit or something.

i would have just returned it, not like you are going to see the effects of the returned battery that would probably be bought in a few weeks. When i was at advanced we had the same policy but it was my discretion or whoever was returning the item, if it was in good enough condition it would be placed back on the shelf and if it wasnt usually we took it back charged them 15% restocking and sent it back anyway

I'm with these fools.
Probably not the best business strategy, but if there's no harm done, I'd have taken it back and given him a refund, or at least store credit. Idk.

[WildBillyT]

IMO:

You never know how something that "looks new" was actually used. Electrical parts can hide being broken pretty well- like gauges, sensors, etc.

I would have turned him away as well.

[sweetbmxrider]

IMO:

You never know how something that "looks new" was actually used. Electrical parts can hide being broken pretty well- like gauges, sensors, etc.

I would have turned him away as well.

yeah with most things. but a battery? i mean check the voltage, charge it if its low, and load test it. charge him 15% restocking for the little bit of work and/or store credit.

[Blacdout96]

actually i wouldnt call it an electrical item either, in a parts store-sense...electrical items usually are things like sensors...if someone bought a battery cable from you and tried to return it would you deny it?

Yes, under our Company, not store policy, we cannot return anything that involves electricity, plug wires, battery cables, sensors, alts/starters, even AC/Heater control panels and blower motor resistors and fuses, etc. When I lifted the box, dust and scrapes from the terminals were seen. It was installed, and was not his problem, but it's not my fault it was misdiagnosed. once you walk out that door with it, don't come back with it because you made the assumption that that's what your problem is.

As I said to one customer after he argued about an electrical return, I asked what he did for a living. He said he was a plumber, I said so if you install a whole bunch of pipes and that doesn't fix the problem, do you take the pipes back and give them their money. He said yea, and I said that's B.S. , you know the answer, and thats the same answer I'm giving you, it didn't fix the problem, but hey you now have a new part that cancels that assumption. IMO:

You never know how something that "looks new" was actually used. Electrical parts can hide being broken pretty well- like gauges, sensors, etc.

I would have turned him away as well.

Bingo WBT, there was a problem going around with people going to junkyards buying $5 batteries thee, cleaning them up and trying to return them. We had to enforce a no return without receipt deal. also if an alternator was installed, and the car had an external regulator which went bad and it burned out the alternator and returned it, the next person that gets it is not goign to be happy. We don't have a alt/starter tester here like Advance, the company makes us pay for one of those, which only costs $5,000!!!!

Like I said, you made the diagnosis, the assumption it went bad, thats not our fault if it was incorrect, now there may be an internal problem that can't be deteted. It says right on our receipt no electrical/tool returns, you got 10 days to return it, and anything special ordered, you own it no exceptions. If you don't like it, go to conways right down the road.

We may have lost a customer, but he's not even from here, he's from somewhere far off, so i wouldn't expect to see him anytime soon even if I did the return.

[79T/A]

I thought daewoos went extinct

THIS one is!

[FlyingDutchman]

Surprised he didn't just borrow a battery from another car to test if that's what was the problem. I mean that's what I would do before dropping money like that.

[Blacdout96]

Surprised he didn't just borrow a battery from another car to test if that's what was the problem. I mean that's what I would do before dropping money like that.

And you sir have a brain!

[Dark_Knight7096]

I thought daewoos went extinct

http://2.bp.blogspot.com/_6P08erLPF9k/Snizfau2ZqI/AAAAAAAAAcM/PxXqJLZNt7g/s400/130.jpg

YOU JUST GOT KILLED BY A DAEWOO LANOS MOTHERF****R!

[WildBillyT]

Daewoo!

Dance!

http://www.youtube.com/watch?v=gEkFfMYQVlA

[Blacdout96]

Daewoo!

Dance!

http://www.youtube.com/watch?v=gEkFfMYQVlA

Damnit, now I have to wait 5 hours to get home to watch that, damn work banning you tube.

[Savage_Messiah]

wait no tool returns either?

[Blacdout96]

yup, just like the electrical, people may have used them, got done what they needed it for, and return it. especially when its tool is 100+ dollars, and we never stock it, and they want to return it. I warn people everytime when they get a tool it cannot be return, adn sometimes they just put it back and say forget it. some say ok, and come back to return it. I tell them what did I say and what do my signs say around my register, end of discussion. I don't mean to be a prick, but we have half a dozen signs in my store stating what we can and cannot do from HQ, I have 3 alone at my register. People tend to be selective when they read, and when they get a receipt, it is written again on there incase they didn't read in my store. As my one sign says, Read your receipt, I don't need to tell you the return policy it's already on there.

Would you guys buy underwear knowing it was previously worn by someone who needed to wear it until their laundry got done, and just returned them? lol

[Savage_Messiah]

yup, just like the electrical, people may have used them, got done what they needed it for, and return it. especially when its tool is 100+ dollars, and we never stock it, and they want to return it.

Yeah, I do that myself. Screw paying out the ass for a tool I'm only gonna end up using once, what sense does that make?

Would you guys buy underwear knowing it was previously worn by someone who needed to wear it until their laundry got done, and just returned them? lol

Not even close to comparable

[Untamed]

Remember each of the companies that sells these products wants to make money too - thats the point of being in that business. When you buy something to use once, then return it, you devalue the item in question (assuming there is obvious wear), and deprive the company from the sale that helps them stay in business. Whether you can afford the item or not, is not the point.

Don't buy a tool and return it. Borrow from a friend / neighbor.

Don't buy a book from Barnes and Noble, read it within 14 days and return it. Borrow from the public library.

I can understand where Blacdout is coming from. The business needs to make money - be aware of the stores policies before you try to cheat them of their money.

[BonzoHansen]

Yeah, I do that myself. Screw paying out the ass for a tool I'm only gonna end up using once, what sense does that make?

That is why I have a decent set of tools and running cars and you have a broken car. :p

[Blacdout96]

That is why I have a decent set of tools and running cars and you have a broken car. :p

:rofl:

[Savage_Messiah]

it's not broken... it's just not running perfect :lol:

[V]

autozone has the "lend a tool" program(or at least used to) that has worked fine for me, You pay full price, (yes for a used tool) but then they refund you the full price when you return it. Not bad at all. also ive broken some specialty tools ive bought and they dont have any problems about refunds in those cases. One time even i did the lend a tool thing for a balancer puller... well apparently you need a special one for LSx motors... so i ended up cutting grinding and modifying the puller to work for me. Obviously i never returned it, but in the end, i have an LSx compatible puller and it cost me less than a specific ls puller would have been if i bought one.

[Blacdout96]

Yeah Advance has that program too.I wouldn't mind doing it at our work, but like I said, NAPA charges us for any special tools or programs to be brought in, and were a corporate store, not a franchise store!!

[Blacdout96]

it's not broken... it's just not running perfect :lol:

What problem are you still having?

[Anti_Rice_Guy]

What problem are you still having?

The nut behind the wheel

[Dark_Knight7096]

Did the bees get sucked up into the engine?

[WayFast84]

Be careful Daewoo's kill!!!!!!!

http://i13.photobucket.com/albums/a286/Wayfast84/130.jpg

[WildBillyT]

Be careful Daewoo's kill!!!!!!!

http://i13.photobucket.com/albums/a286/Wayfast84/130.jpg

Repost in the same thread :D

[BurninrubberGT]

did he give you the "I'm never shopping here again" speech?
I love in retail when people actually think that if they stop shopping there you'll close up shop and they'll have their revenge

[BigAls87Z28]

Meh at AutoZone we have a return everything policy. Our lifetime pads are just that. You wear them out come get a new set free. batteries we test and if all is well we take them back and sell as used batteries. Coming out of sears that sounded stupid but once you learn the inside info you realize that its not a big deal. It hurts your sales but customers like it and keep them coming back. Maybe that's why. We are #1. Sure we have scammers but we weed them out quickly.

[sweetbmxrider]

you aren't number 1

[BonzoHansen]

Meh at AutoZone we have a return everything policy. Our lifetime pads are just that. You wear them out come get a new set free. batteries we test and if all is well we take them back and sell as used batteries. Coming out of sears that sounded stupid but once you learn the inside info you realize that its not a big deal. It hurts your sales but customers like it and keep them coming back. Maybe that's why. We are #1. Sure we have scammers but we weed them out quickly.

I think part of the difference is customer base. I'm guessing napa is much less dependent on the walk in crowd compared to the bone, thus the different policies. kind of like a real lumber yard vs home depot.

[fmybody]

if i was the manager i would have just returned it... like it was mentioned before you can test a battery to see if its working fine..

if your just a regular associate... then policy is policy

when i used to work retail i couldnt even tell you the ammount of times I've seen people get over on policies and rules and all that shtuff cause the "pitch a b****" if you complain enuff in retail to the right people youll prob get your way...

[BigAls87Z28]

if i was the manager i would have just returned it... like it was mentioned before you can test a battery to see if its working fine..

if your just a regular associate... then policy is policy

when i used to work retail i couldnt even tell you the ammount of times I've seen people get over on policies and rules and all that shtuff cause the "pitch a b****" if you complain enuff in retail to the right people youll prob get your way...

Yep, and if your boss gets the complaints, it looks like you arent doing your job, so you do what you must to get the customer happy and on their way.

Example. Last thursday, lady called around 2pm about a part. We said we could order it FedEx and have it overnighted for tomorrow. What we didnt tell her is that she had to be here before 3pm to beat the deadline.
She shows up at 5pm, and we tell her that it would not be here tomorrow, but would be there Saturday. She flipped, called the DM, and wanted someone fired.
DM called us, and wanted to know what happend. We told him, and he just laughed. We told her it would be here Saturday morning and that it was only an extra day, and none of this was going to cost her money. She was still pissed, and made us promise that it would be Saturday morning.

[Blacdout96]

did he give you the "I'm never shopping here again" speech?
I love in retail when people actually think that if they stop shopping there you'll close up shop and they'll have their revenge

Yes, yes he did, about 75% of people we turn down say that, and half of those are back in a month, others are people we've never seen before, so they were a one time customer anyway. I tell them when they walk out sorry to hear that and good luck paying twice as much as conways ( its a autoparts place down the street, they are twice as much as us)

Yep, and if your boss gets the complaints, it looks like you arent doing your job, so you do what you must to get the customer happy and on their way.

Example. Last thursday, lady called around 2pm about a part. We said we could order it FedEx and have it overnighted for tomorrow. What we didnt tell her is that she had to be here before 3pm to beat the deadline.
She shows up at 5pm, and we tell her that it would not be here tomorrow, but would be there Saturday. She flipped, called the DM, and wanted someone fired.
DM called us, and wanted to know what happend. We told him, and he just laughed. We told her it would be here Saturday morning and that it was only an extra day, and none of this was going to cost her money. She was still pissed, and made us promise that it would be Saturday morning.

I remember my days at Advance, yeah you had to be careful not to get a manager or DM involved. My managers agreed, and so would my DM about this situation.
We have the same deal here, our warehouses outside our cherry hill will be next afternoon provided you order it before 3pm. What part did she order, a flux capacitor?

Yeah we deal more with shops then walk in customers, they don't hurt us one bit. It's ashame we do lose those customers, I don't want to, but rules are rules, I'd be in trouble if I did take it back.

[Savage_Messiah]

Meh at AutoZone we have a return everything policy. Our lifetime pads are just that. You wear them out come get a new set free. batteries we test and if all is well we take them back and sell as used batteries. Coming out of sears that sounded stupid but once you learn the inside info you realize that its not a big deal. It hurts your sales but customers like it and keep them coming back. Maybe that's why. We are #1. Sure we have scammers but we weed them out quickly.

Any way to look me up in the system and see how many warranty batteries I'm up to?... :D

[Blacdout96]

Well I just had another "satisfied customer". Some woman comes in with a battery cable from last week. I told her I couldn't return it because it was an electrical item, and she said but it's still int the packaging ( it's not a blister pack, jsut a regular cardboard box) I said i understand but if you look on your receipt here you'll se....

And she just threw the cable at me abnd called me a jerk and ran out.

[BonzoHansen]

I might side with her on an unused battery cable. That's weak.

[Blacdout96]

Electrical is electrical. As I said before, there is half a dozen signs in the store, it's not my fault you didnt read one of them.

[Featherburner]

My NAPA takes back everything. That's why I go there. They're easy to deal with.

[Frosty]

I don't want to sound like a dick but it sounds like you get off on telling customers no...it's kind of....well...odd...

[Blacdout96]

A little, when all I get in is dicks, but I can't stand peopel bitching, so not really. I've learned in the retail world you have to be stern, if not you get walked on. I stepped away for a while cause I was being too nice, I came back thinking things changed, but I realiaed the closer you get to the north of Jersey the more douchey people are, don't knwo why.

[Frosty]

I've worked retail, I know what you mean...and so true about the further north you get into NJ :D:rofl::D

[Anti_Rice_Guy]

I've worked retail, I know what you mean...and so true about the further north you get into NJ :D:rofl::D

Ahem. I thought I taught you this lesson already!

[Frosty]

:rofl:D I figured you'd respond to this post haha

[NastyEllEssWon]

really? for a battery cable, i wouldve asked to speak with your management about that one. you can clearly tell if a battery cable has been used and its not like a battery or sensor where it can be ''broken'' without knowing.


you my friend are just a typical counter jockey who hates his jobs and pays it forward to the customers who dont deserve to be abused by your antics.

[sweetbmxrider]

My NAPA takes back everything. That's why I go there. They're easy to deal with.

same. i love my napa and they don't ask a question when i return something. i bet i could return half a can of spray paint and they wouldn't give two ****s :shock:

[WayFast84]

Repost in the same thread :D

GOD DAMN IT!! I was so excited to post that pic! Pineapple express is one of my favorite movies :|

[Blacdout96]

really? for a battery cable, i wouldve asked to speak with your management about that one. you can clearly tell if a battery cable has been used and its not like a battery or sensor where it can be ''broken'' without knowing.


you my friend are just a typical counter jockey who hates his jobs and pays it forward to the customers who dont deserve to be abused by your antics.

Actually I enjoy my job, its my counterparts in the store that you can tell their patience has withered away. Im abusing them because I'm following the rules set forth by my company? yeah, some antics those are :rollseye:

[Blacdout96]

GOD DAMN IT!! I was so excited to post that pic! Pineapple express is one of my favorite movies :|

I thought that Daewoo was from that taxi movie with Queen Latifa? either way, they are god aweful cars.

[WildBillyT]

Actually I enjoy my job, its my counterparts in the store that you can tell their patience has withered away. Im abusing them because I'm following the rules set forth by my company? yeah, some antics those are :rollseye:

It's great you are playing by the rules, but I think the issue is the blanket "electronics" policy.

If I buy a pack of ring terminals, a spool of wire, or something go-no go like that and then try and return them and get turned away I'd ask to speak to the manager. If he doesn't budge I'd go to corporate out of general principle. It's one thing if it's something that you can't really tell if it's been installed, or if it's something with a shelf life. It's something else if it's a part in it's original packaging that has zero evidence of use.

[Blacdout96]

It's great you are playing by the rules, but I think the issue is the blanket "electronics" policy.

If I buy a pack of ring terminals, a spool of wire, or something go-no go like that and then try and return them and get turned away I'd ask to speak to the manager. If he doesn't budge I'd go to corporate out of general principle. It's one thing if it's something that you can't really tell if it's been installed, or if it's something with a shelf life. It's something else if it's a part in it's original packaging that has zero evidence of use.

Well I had this converstion with my wife and mother yesterday, likewhat th ewoman did, she threw it at me, called me a jerk and left, and that was that. what these people do is take their anger out on us, and don't continue to the DM. I kinda wish they would to see if they'd give us any play and lift this on thing to alternators,starters, and batteries, everythign else would be ok, i wouldn't mind that.

[Savage_Messiah]

all I get in is dicks

:lol:

[Blacdout96]

:rofl: I read that like 3 times, and I felt somethign wasent quite right about it when I typed it, thanks

[BigAls87Z28]

Daewoo is still around and a huge part of GM Asia and Chevrolet Europe.


Daewoo S2X
http://www.autocosmos.cl/contenidos/Galeria_General/normal/711856.jpg

http://www.drivearabia.com/news/wp-content/uploads/2010/01/2011-Chevrolet-Aveo-RS-Concept-450.jpg

http://www.lincah.com/wp-content/uploads/2009/01/2011-chevrolet-spark-picture-1-588x371.jpg

[Tsar]

Sky got re-badged as daewoo? :lol:

[V]

Sky got re-badged as daewoo? :lol:

sadly...yes...

and its the G2X

http://www.lincah.com/wp-content/uploads/2008/12/2007-daewoo-g2x-turbo-picture-1-588x388.jpg
http://i143.photobucket.com/albums/r125/jeffgt/15663.jpg

[Jersey Mike]

Eh, a lot of people rocked the Sky *despite* the Saturn badge. Does the Solstice/Sky build quality carry over to the G2X? If so, that's one Daewoo I'd be proud to have in my stable.