Companies that provide excellent customer service

[Blackbirdws6]

It's a shame when you get quality customer service and realize that it's a rare thing these days. There are a few companies I can honestly say keep me happy consistently and will continue to get my business. What are some of yours?

- McMasterCar - Order in the AM, normally items arrive at my door step the same day. Always on the ball and you talk to a real human being.

- Summit Racing - Not difficult to talk to someone on the phone and great with returns. Even my Grandmother found their ordering process and service to be exceptional.

- Rock Auto - No complaints and everything arrives as it should.

[WildBillyT]

Summit, Advance Auto, Prosource, and Wegman's stand out to me.

[Featherburner]

Summit Racing, McMaster-Carr, Colorado Speed, Crutchfield, Maryland Speed, New Enough/MotorcycleGear.com.

[BonzoHansen]

Summit, Rock Auto, Waytek Electrical, JS Performance have all come through for me everytime.

[sweetbmxrider]

Yank was good for me as was Jegs and some of the aforementioned. Bryan at PCM4less was great too along with Lloyd Elliott.

[WayFast84]

Charlie at SSP is the man, as is Paul at rpm resto and custom. Jegs, advanced induction, and byunspeed were all good to me.

[NJ346]

Monster Clutches, Texas Speed and Performance, Maryland Speed, Race Proven Motorsports, and Summit have all been very good to me.

Monster clutches really stands out to me because they were more of a start-up company when I was dealing with them and they stood behind their warranty and even over nighted parts for me because a slave cylinder they sent me leaked all over the original clutch I had bought from them.

[coolmanvette75]

Dave at Nitrous Outlet is great to deal with. Also the crew at Speedinc were very good to deal with too. Others include Summit Racing, UMI Suspension, and Competition Engineering...

[Squirrel]

ZZP

[LTb1ow]

Jakes Transmissions

[BonzoHansen]

Byars Performance LLC - Freddie Byars
Savitske Classic & Custom - Mark

[WildBillyT]

Byars Performance LLC - Freddie Byars
Savitske Classic & Custom - Mark

Freddie is the man. Sets the bar, customer-service wise.

[Slow-V6]

Compucar Nitrous, Spec, and Revmax are the ones that I think have really treated me well!

[elle]

High Heels always seems to be good at customer service

[Jersey Mike]

One more for Rock Auto. A+ in customer service.

[ShitOnWheels]

Wow, people who know about McMaster-Carr. My dad works for them, has for 25+ years, but no one has ever known who they were.

[Jersey Mike]

The guys at BLS aren't too bad either. Things get sorted out rather quickly.

[LTb1ow]

The guys at BLS aren't too bad either. Things get sorted out rather quickly.

IDK, their customer service leaves much to be desired.

[wretched73]

IDK, their customer service leaves much to be desired.

Interesting, I find their services quite satisfying. Perhaps you can be too overbearing.

But I have great service from JS Performance, RPM Resto, Summit, Jegs and Spohn has been really good to me.

[Squirrel]

Definitely not craftsman anymore...
http://www.svtperformance.com/forums/front-page-news-143/833524-craftsman-hand-tools-now-made-china.html

[MyFirstZ]

+1 for Charlie at SSP
WS6store.com has been very smooth with every transaction
LMperformance.com always does a stand up job if there are any issues
Vast performance

[Featherburner]

Wow, people who know about McMaster-Carr. My dad works for them, has for 25+ years, but no one has ever known who they were.I've been dealing with them for 25 years. Great company!

[NJ Torque]

Tiffanys?

[DaSkinnyGuy]

JSPerformance.

[88WS-6]

Wow, people who know about McMaster-Carr. My dad works for them, has for 25+ years, but no one has ever known who they were.

I order parts from them at work all the time.

[qwikz28]

People seem to be limiting it to car companies, but I've found Discover Cards to have great customer service when I called for an issue with my credit card.

[Tru2Chevy]

Definitely not craftsman anymore...
http://www.svtperformance.com/forums/front-page-news-143/833524-craftsman-hand-tools-now-made-china.html

I have seen some of their offbeat stuff coming from china for a few years now, but if they are dumping all of their tools over there it's gonna be a bad time.

- Justin

[LTb1ow]

Xtreme Diesel Performance, real good guys and local warehouse right in Point area.

[sweetbmxrider]

Xtreme Diesel Performance, real good guys and local warehouse right in Point area.

I heard they charge $2 to get you things in-store and its Wall! Everything south of you isn't point area or brick mmmmkay

[Anti_Rice_Guy]

Oldish thread, I know.

The Goruck (http://www.njfboa.org/forums/www.goruck.com) group recently had a run of custom bottles made sporting Goruck Challenge (http://www.njfboa.org/forums/www.goruckchallenge.com) and Green Beret Foundation logos as a fundraiser for, you guessed it, the GBF. Very nice bottles made in America, produced by Liberty Bottle Works. (http://www.libertybottles.com/)

Well the other day my bottle was knocked off my desk and fell to the ground, receiving a small dent just where the base starts meeting the main part of the bottle. I knew there were no extras from the individual who had the run made, so I emailed Liberty Bottle Works last night explaining my situation to see if they had any tips on getting it to lay flat again (the bottom was now convex). They emailed back quickly, only asking my address. After sending my address, the EVP emailed back copying another member of his team saying he saw an extra in the conference room and to send it to me in the morning.

Yeah it was only a $20, but I think that's what makes it more impressive. This is the second or third time in a year a company who builds products here over-delivered on their service commitment and had great communication. Shows that Americans can still be proud of making things here :usa:

[LTb1ow]

Since Nickapedia bumped it, another vote for summit.

Found a real low priced set of pistons on amazon, was a lil sketched out as they were not an official dealer, called summit and voila, matched price and free shipping. Tech was from the mid west and actually wanted to verify the parts would fit the application rather than just bill me.

Summit is great to do bussiness with.

[MyFirstZ]

Recently ordered some parts from SLP and Joey was a huge help calling/emailing me with updates.

[Blacdout96]

Rev Max, Jegs, Napa Auto Parts :D

[WildBillyT]

Medatronics has easily the best customer service I've ever seen. Paul will almost step you through an entire trans rebuild over the phone and will go out of his way to get shipping prices as low as possible.

[ar0ck]

For my bikes, Taylor Made Racing... They make high quality Carbon Fiber parts, ordered some parts up one day, they discounted me for the military address, I never asked for the discount or knew they offered one. And when it failed to ship to my unit address they called me to help get it to another address free of charge.

I thought that was super rare in California

[MonmouthCtyAntz]

Chic filet

[BonzoHansen]

Twist Machine (http://www.twistmachine.com/)

I made a minor purchase from Twist in March. Just a new helmet for my big ole head. I emailed him on a Monday night to see if it was in stock. I got return email later that night. I ordered it Tuesday afternoon, then sent him an email afterwards about sizing, which he replied to quickly. Helmet came in that same Friday. Kudos on excellent service and pricing.

[coolmanvette75]

Just bought a rear from Quick Performance and their customer service was great. Helped me put big time with all of the questions they answered. Also Midwest Chassis (MWC) has been great to deal with over the past few days...

[OG]

- Summit Racing - Not difficult to talk to someone on the phone and great with returns. Even my Grandmother found their ordering process and service to be exceptional.


Dude, your grandmother's gotta be pretty badass

[methdmx]

I order from wherever the part is cheapest, but ws6store and colorado speed have been good to me