there's ways of dealing with customers, especially loyal ones. that was not one of them. he's a dick

My motive now is nothing more than letting folks know about Gold Coast Cadillac and how they treat people who by 40K vehicles. Thats it. By the way they already are rated unsatisfactory by the BBB.

Wrong from a customer service standpoint. Granted every story has two sides, but from this side it would seem that the rudeness was uncalled for

Yes. The problem is with Gold Coast. Not with GM. And I'm glad you've come to that conclusion. You said yourself you have 5 other GM cars and this is the first one to have a problem like this...not a bad track record. No reason to jump ship to Honda because of one bad crank sensor.

There are usually a bunch of GM/Cadillac dealerships in any given area, why not try a different dealer. As has been said by others, the problem is not with GM, it's with this specific dealer (although he was rude, he wasn't necessarily wrong, he just could have been nicer about it). Try a different dealer next time, even if it's a longer drive to get there.

But, if you've been happy with GM cars up to this point, and this is the only thing that has happened (and it's not GM's fault), no need to hurt GM and switch companies.

Crank sensors are pretty common on the Catera's. Along with electrical problems, coolant leaks, timing belts(recalled) and oil leaks. IMO they were probably one of the worst Cadillacs I've worked on. Things seem to roll down hill with them also, may just be the customers we get that own them. But it seems like once they start having problems everything else starts to fail. When there in good mechanical condition they seem to run/drive great but they are a lot more expensive to fix for some reason.

Can't see why they didn't want to work on it. I work at an extremely slow shop and I've done quite a few of them.

I really want to respond further however I don't feel like being called rude or a dick :lol:

I will say if your vehicle is out of warranty you normally need to PAY for repairs ;)

I appreciate all the replies. So i guess the concensus is it's poor customer service from Gold Coast and the Catera irregardless of mileage is a piece of crap and to look into getting something else before it falls apart.

Poor customer service seems like a normal practice anymore, I don't want to say everyone is like that. I've had good experiences at some places and horrible at other's. Usually seems to depend on what kind of mood the person your dealing with is in, and/or how you approach them with the situation. I'm surprised some customers come back to where I work with the attitude they receive from other people that work here.

I wouldn't say that Catera's are crap. They just have a lot of common problems and there a little more expensive to fix when something goes wrong. Finding someone that knows how to work on them is fun also.

Like everyone else has said, it's not GM's problem or the dealer's.
The car's a decade old so **** is bound to happen. The only wrong I really see is the dealer's way of handling things.. I'll make sure anyone I know stays away.