NJFBOA - Home of New Jersey's Camaros and Firebirds

NJFBOA - Home of New Jersey's Camaros and Firebirds (http://www.njfboa.org/forums/index.php)
-   Site Sponsor and Group Purchases (http://www.njfboa.org/forums/forumdisplay.php?f=43)
-   -   Rock auto customer service (http://www.njfboa.org/forums/showthread.php?t=59731)

greenformula92 04-19-2012 07:48 AM

Rock auto customer service
 
I recently placed a order with rock auto and there was a little bit of a mix up with something. Given it was something that was only off by one part number I figured it was a just a simple mistake. So I called and explained to the situation to the customer service rep on the phone. I don't remember her name but she was very helpful and my correct part should be on the way today. I have bought a ton of stuff from them and this is really the first screw up but did good by it. I didn't even have to argue at all. top notch company

Stevoone 04-19-2012 08:05 AM

I've ordered a good amount of parts from them and they have always been helpful. Had a few mix up's and there was no issue retuning the parts. The local place I deal with is hit or miss with their pricing.

Jersey Mike 04-19-2012 11:09 AM

I love RockAuto. They've done right by me every time.

Featherburner 04-19-2012 11:46 AM

I just saved $100 on the exact same parts over using Advance Auto! The 5% code knocked off half of the shipping costs.

greenformula92 04-19-2012 09:17 PM

i love that little 5% code. my correct parts shipped today. should be here saturday :)

unstable bob gable 04-23-2012 01:55 AM

I always "get a piece of the Rock!" They are the first place I order from if I don't need the part like "now." Never had a prob w/ those cats.


All times are GMT -5. The time now is 08:46 PM.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.