[Tru2Chevy]

Update:

I got the keys for the box in the mail on Saturday. I was all excited, so I ran straight out to the garage to open up the box and starting filling it with tools. Slide the key in, turn the lock, nothing.....WTF. After checking it, I realize that the lock cylinder is turning way to easily for the locking bar to be moving. This morning, another e-mail sent to the lady I bought it from:

Hello Denise,

I have a problem. I finally received the keys for the toolbox from Sears in the mail on Saturday, however the lock is broken. I have the correct keys, and they turn the lock just fine, however the lock cylinder does not seem to be connected to the actual locking bars in the toolbox at all. I think it may have been damaged when it was dropped or hit to get those dents that it has.

I do realize this is not your fault, as you didn't have the keys to test the toolbox, however it was sold to me as a working toolbox that just had a few dents and was missing keys, which is not the case.

What do you think we can do about this matter?

Response:

Do you know the model number? Is it the same model number that you sent me that time on the site?

I'm sorry about the chest. I can't believe the darn lock won't work. Did you get the chest opened at all or is it that broken that it doesn't open?

My reply:

It is this box, but in black instead of red. I don't know if the black one is a different model number or not.

http://www.sears.com/sr/javasr/produ...s+%26+Cabinets

I haven't been able to get it opened at all. When you turn the lock with the key, you can feel that there is no resistance at all, so I would assume that the bars that slide to lock and unlock the drawers are not attached to the lock mechanism. I don't know of any other way of getting the box open.

And her most recent response:

Ok, thanks. I want to check something out and I'll get back to you.

I'm not quite sure what she is checking on, but I am pretty much determined to either get my money back, or at the very least get her to replace the box.

- Justin