***UPDATE**
well, the other week i sent it back to them for an exchange like fraser said.
Today I finally got the new one. And this one is fine, It IS actually new this time. So all in all it worked out, just involved a few phone calls and emails...but i'm satisfied, I was fearing that they wouldnt send me one back and say they never got the original one. The picture in my first post was how it looked right when i opened the box, no plastic or anything, these pics are of the NEW one, lol, and this time the SFI card isnt cut up and this one has never been out of the plastic wrap until now.
