Quote:
Originally Posted by Ian
thats not entirely true. If I break something, I can call my snap on rep and he'll stop by the dealership that day. I know its not the case with every snap on rep, but if get in good with them, they'll bend over backwards to help you out.
another thing I have to question, in that 10 years it took you to break a wrench, how many days a week and how many weeks per year did you use that wrench? I'm not knocking Craftsman, far from it. Craftsman is a great company with very good prices. But to me, their tools feel cheap in my hands compared to snap on, matco or even mac. a lot of it is personal preference I guess. And you are paying for the name when you buy snap on stuff, but then again nothing else is better IMO.
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I agree its all personal preference, but all the snap on dealers I ever had were d***ks. When I worked at the ford dealer my snap on dealer decided to stop showing up and sent everyone nasty letters on whet they owed him. Now the place I work at now, we have a mac, snap on, matco and a sk guy. No one buys from the snap on guy and he also decided to stop showing up because he got pissed that he lost a sale of a tool box to the sk guy. Many of the guys have plenty of snap on tools that need to warranted but no dealer to warranty them. So we called the district manger to complain. So guess what the guy shows up for a couple weeks then stops coming. The mac guy we have is a d**k as well. He says that he only warranties tools to guys that buy from him... F that.