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Poor customer service seems like a normal practice anymore, I don't want to say everyone is like that. I've had good experiences at some places and horrible at other's. Usually seems to depend on what kind of mood the person your dealing with is in, and/or how you approach them with the situation. I'm surprised some customers come back to where I work with the attitude they receive from other people that work here.
I wouldn't say that Catera's are crap. They just have a lot of common problems and there a little more expensive to fix when something goes wrong. Finding someone that knows how to work on them is fun also.
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