Ahahahahaha...
I honestly dont think that anyone at Sears would do that. There is WAY WAY WAY too much paperwork to do that now. We have so many legal hoops, audits, both internal and external from the state, and so much other paperwork that we have to fill out to sell a tie rod.
Go get an oil change at Sears, and look at the paperwork we go through just for an oil change.
Most salespeople are too worried about overpricing things, and they tend to cut back on labor a lot. Today, one of the sales guys I work with , who has many years with Sears as well as several other outfits, sold an alt and tensioner, with a belt for a Saturn SL1.
He, for some reason, did not charge to install the tensioner. His reasoning was that "well, the tech is already in there, there should be no labor."
Well, the tech was a little bit upset, and anyone that has worked on any FWD transversely mounted engine trying to do a belt tensioner will understand.
I contacted the customer and told them that it would be additional for the tensioner, but I would not charge him for the belt since we are already in there.
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2/20/2013: They Day the ****s Stopped
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