[jims69camaro]

all of those levels of management are there for a reason. if you don't utilize them, it's as if they are there for nothing. not that all they do is customer complaints all day, but you'd be surprised how the higher up you go the more attention to your problem there is. and if you call someone and they say they will call the store and speak with the manager, but you hear nothing back, call them again. still nothing? call their boss. no one likes to get called to the carpet for something as easy to fix as a customer complaint. sometimes it takes someone out in left field to get the job done, so don't be shy about calling a regional manager for a different region. that always gets results, especially if you can get them to listen to your problem.