A giant (bad word) you to Summit (Rant)
So, I order a Tonneau Cover for the Sierra on December 12th. Website said it will ship, today. After checking for 3 days, and not getting an email stating it was shipped, I called. A very nice lady informed me that, yes it was in stock and it will ship today. 2 days later, still nothing and now the website says out of stock until 1/25/09. I call up again and calmly state that I order the cover when it was in stock, have waited for 6 days for it to ship, and still nothing. The guy says there's nothing he can do, they're out of stock. I could have canceled the order right there, but with nothing else online I decided to wait.
On 12/30/08, I called again. The items in stock date had changed so I checked it. The lady said that it will still ship on 1/15/09 now. I ask is there a way I could switch the order for one in stock. She checks, and finds one in stock, same cover and price. Great, and it will ship today.
On 1/5/09, I finally got it. I go to install it today, and as soon as I open the box, it just doesn't feel right. Everything seems too long, and the frame rails of the wrong color I ordered. Screw it I figured, no ones going to see it. Installation is going fine until the cover rails go on, they're about a foot and half too long. @#$$%#@$@#$@#%%
I call summit, again. I try to say that I ordered a short bed version, but was sent a long bed one instead. The order number begs to differ, and summit refuses to pay for return shipping. I take everything apart, box it back up, package it and drive down to have it shipped.
$105 to ship back to summit, and there's nothing I can do because they are saying that its my fault. The best part, since there prices went up since I ordered it, they want 18 more dollars to exchange it for the smaller bed cover.
/Rant
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1992 Camaro RS 305 TBI,- Off the road, awaiting rebuild
2004 GMC Sierra- Current Daily Driver.
Last edited by cdacda13; 01-06-2009 at 12:30 PM.
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