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My bro did help desk stuff for Ramapo when he was in college. Some of the stories were hysterical. Someplace online there is a guy who did help desk stuff for years at a university and edited together tapes of the questions he would get day to day. lol
I think part of the problem is that no one is taught critical thinking any more. There is a massive pile of information laying at our collective feet, but people have stopped bothering to try to apply information. Why think when you can call or hit the help button and let someone else think for you?
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