Quote:
Originally Posted by cbrrmike
hmm i have a couple friends that work there, and can vouch for their abilitys, so you must have gotten the short end of the stick when they were grabbing jobs
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I'm sorry the men I dealt with ruined it for your friends, i'll bet your friends are good techs.
Its sort of a long story, but I feel I need to elaborate. My mom bought a ranger for me to use as a graduation present. Base model, 4 cylinder. I did all the maintenance, because it was easy. Oil changes on a regular basis 3000 miles on the dot, using motorcraft oil and filters. At 15k miles, I do the VISUAL inspection of brakes, as recommended by the owners manual. The transmission began slipping around 20k, so I brought it in for repair. I got a call from the writer, telling me that I adjusted the transmission, and the e-brake was adjusted too tightly, causing the trans to slip. He also mentioned that he knew i had a "lincoln technical institute" parking sticker on the truck from school. What that had to do with anything, I don't know. Even after telling them that the only shop the truck was in was Ford, the writer denied the possiblity that the dealership could have done anything. They "knew" i adjusted the trans because there were "socket or wrench marks" on a bolt. I had no idea how to adjust the trans. So, I asked what was next. The writer said it would be $50 to adjust the e-brakes, and $200 to re-adjust the trans. I said no, thats not right because i didn't even touch it. So i took the truck back the next day, and driving it home it slipped even more. My mom ended up wanting to just take it back to have them do their adjustments, and if it still slipped it was on them. So, the trans still slipped after they "fixed" it. We tried taking it up with the service manager, no luck. We tried taking it up with ford, never got a response back, at all. We ended up taking it back to have them repair it again under warranty, and it does not slip anymore. Still not sure what they did to fix, but after my experience with the writer and service manager, I won't give them the time of day. We decided that it wouldn't be worth the time and money to pursue this issue in court (mainly money). So now I just tell my story.
If men like that keep ruining the reputation of the dealership for your friends, they will be in a bad position.