it's UPS's responsibility. they can't just drop something off without first trying to conceal it - assuming no one is home, of course. i've had UPS just drop stuff on my doorstep while i was home. since they are doing the shipping and they are in such a GD hurry all of the time that they can't even knock on the door to let you know they dropped something off, i would hold them responsible. talk with as many people in the customer service department that you can (don't forget to note the call and who you spoke with) and ask to speak with supervisors, etc, until you get satisfaction from them. that's what i would do.
p.s. don't think they don't have this down to a science. the number of claims they receive are outnumbered by the number of minutes they save by having the driver just drop and go.
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Last edited by jims69camaro; 05-23-2009 at 02:20 PM.
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