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every package the vendor ships is covered by UPS for 100.00 standard insurance if lost. unless the package was sent collect, you paying shipping, the vendor is responable. normally UPS will conduct an investagtion...ask the driver to return to the delivery spot to confirm it was delievered to the correct address. I've had packages miss-delivered and the driver has been able to retrevee it and deliver to the correct location. If you have asked you neighbours with on luck, the shipper is obligated to do right and bill UPS for the lost package...I know this as my company ships about 60 pakages as day with UPS. UPS is still way better than Fed Ex and the former DHL.....who pretty much tossed packages out the door in front of the house
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