Quote:
Originally Posted by Frosty
Their out is probably going to be that they were instructed to leave it on the front steps.
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they'd be pissing in the wind if i were the client. while i might have said leave it, i would never say leave it on the front step. in my neighborhood if it isn't nailed down, it's walking. i would tell them to put it behind my car. then only my neighbor (whom i trust) and i would know it was there. been fairly successful with it, too.
but the issue is still that somehow UPS has gotten into this habit in the residential sector. it's like we don't even matter, when we probably make up a decent percentage of their business. it's that they've studied it and realized that the money they save by keeping the drivers moving as opposed to standing on someone's doorstep ringing the bell and then filling out a little slip of paper saying "Sorry we missed you..." since they've studied it and are always the first to try to push the responsibility on someone else, the normal person who is out the bucks usually quits in frustration. that kind of stuff gets me motivated as opposed to wanting to quit. but, then again, i am far from normal.
in the meantime, the OP should be contacting the person who he bought the piece from and have them call and start the investigation. if UPS is going to dictate what needs to be done, then by all means follow through with it. make sure it's being done in a timely fashion, too. it shouldn't take them a week to find out what happened to your package, if that.