Quote:
Originally Posted by GP99GT
actually i wouldnt call it an electrical item either, in a parts store-sense...electrical items usually are things like sensors...if someone bought a battery cable from you and tried to return it would you deny it?
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Yes, under our Company, not store policy, we cannot return anything that involves electricity, plug wires, battery cables, sensors, alts/starters, even AC/Heater control panels and blower motor resistors and fuses, etc. When I lifted the box, dust and scrapes from the terminals were seen. It was installed, and was not his problem, but it's not my fault it was misdiagnosed. once you walk out that door with it, don't come back with it because you made the assumption that that's what your problem is.
As I said to one customer after he argued about an electrical return, I asked what he did for a living. He said he was a plumber, I said so if you install a whole bunch of pipes and that doesn't fix the problem, do you take the pipes back and give them their money. He said yea, and I said that's B.S. , you know the answer, and thats the same answer I'm giving you, it didn't fix the problem, but hey you now have a new part that cancels that assumption.
Quote:
Originally Posted by WildBillyT
IMO:
You never know how something that "looks new" was actually used. Electrical parts can hide being broken pretty well- like gauges, sensors, etc.
I would have turned him away as well.
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Bingo WBT, there was a problem going around with people going to junkyards buying $5 batteries thee, cleaning them up and trying to return them. We had to enforce a no return without receipt deal. also if an alternator was installed, and the car had an external regulator which went bad and it burned out the alternator and returned it, the next person that gets it is not goign to be happy. We don't have a alt/starter tester here like Advance, the company makes us pay for one of those, which only costs $5,000!!!!
Like I said, you made the diagnosis, the assumption it went bad, thats not our fault if it was incorrect, now there may be an internal problem that can't be deteted. It says right on our receipt no electrical/tool returns, you got 10 days to return it, and anything special ordered, you own it no exceptions. If you don't like it, go to conways right down the road.
We may have lost a customer, but he's not even from here, he's from somewhere far off, so i wouldn't expect to see him anytime soon even if I did the return.