Quote:
Originally Posted by BigAls87Z28
Meh at AutoZone we have a return everything policy. Our lifetime pads are just that. You wear them out come get a new set free. batteries we test and if all is well we take them back and sell as used batteries. Coming out of sears that sounded stupid but once you learn the inside info you realize that its not a big deal. It hurts your sales but customers like it and keep them coming back. Maybe that's why. We are #1. Sure we have scammers but we weed them out quickly.
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I think part of the difference is customer base. I'm guessing napa is much less dependent on the walk in crowd compared to the bone, thus the different policies. kind of like a real lumber yard vs home depot.