Quote:
Originally Posted by fmybody
if i was the manager i would have just returned it... like it was mentioned before you can test a battery to see if its working fine..
if your just a regular associate... then policy is policy
when i used to work retail i couldnt even tell you the ammount of times I've seen people get over on policies and rules and all that shtuff cause the "pitch a b****" if you complain enuff in retail to the right people youll prob get your way...
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Yep, and if your boss gets the complaints, it looks like you arent doing your job, so you do what you must to get the customer happy and on their way.
Example. Last thursday, lady called around 2pm about a part. We said we could order it FedEx and have it overnighted for tomorrow. What we didnt tell her is that she had to be here before 3pm to beat the deadline.
She shows up at 5pm, and we tell her that it would not be here tomorrow, but would be there Saturday. She flipped, called the DM, and wanted someone fired.
DM called us, and wanted to know what happend. We told him, and he just laughed. We told her it would be here Saturday morning and that it was only an extra day, and none of this was going to cost her money. She was still pissed, and made us promise that it would be Saturday morning.