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Originally Posted by BurninrubberGT
did he give you the "I'm never shopping here again" speech?
I love in retail when people actually think that if they stop shopping there you'll close up shop and they'll have their revenge
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Yes, yes he did, about 75% of people we turn down say that, and half of those are back in a month, others are people we've never seen before, so they were a one time customer anyway. I tell them when they walk out sorry to hear that and good luck paying twice as much as conways ( its a autoparts place down the street, they are twice as much as us)
Quote:
Originally Posted by BigAls87Z28
Yep, and if your boss gets the complaints, it looks like you arent doing your job, so you do what you must to get the customer happy and on their way.
Example. Last thursday, lady called around 2pm about a part. We said we could order it FedEx and have it overnighted for tomorrow. What we didnt tell her is that she had to be here before 3pm to beat the deadline.
She shows up at 5pm, and we tell her that it would not be here tomorrow, but would be there Saturday. She flipped, called the DM, and wanted someone fired.
DM called us, and wanted to know what happend. We told him, and he just laughed. We told her it would be here Saturday morning and that it was only an extra day, and none of this was going to cost her money. She was still pissed, and made us promise that it would be Saturday morning.
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I remember my days at Advance, yeah you had to be careful not to get a manager or DM involved. My managers agreed, and so would my DM about this situation.
We have the same deal here, our warehouses outside our cherry hill will be next afternoon provided you order it before 3pm. What part did she order, a flux capacitor?
Yeah we deal more with shops then walk in customers, they don't hurt us one bit. It's ashame we do lose those customers, I don't want to, but rules are rules, I'd be in trouble if I did take it back.