[SteveR]

Verizon customer service is horrendous at best. I went in to one of their stores last January to change my plan and since then they've taken it upon themselves to add services I never asked for, bill me 150% higher for the plan I signed up for, refused to let me get a new phone even after this Motorola hunk of CRAP keeps breaking, they changed my billing address on my account and no matter how many times I call to have it fixed, they never change it, I've been locked out of my online log in for almost a YEAR, and half the time they don't want to help you in the store and are rude on the phone. That being said, I'll be leaving Verizon for good next week. From what I hear, the Motorola phones have always had problems on Verizon no matter what model it is.