First, here's this;
bretbauer@hotmail.com
that's his personal email.
Second, I just got off the phone with my cousin who's a lawyer and she said that if you had work done whether it be on your car or your house or whatever, the person hired to do the work is responsible to meet a level of expected quality of work for the job they have been paid to do. If they have not done so, you have the right to sue them for all of the money you paid them plus damages. Seeing that you have pics of the shoddy job, I'd say sue his arrogant ass.