Thread: accident advice
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Old 05-01-2010, 12:56 PM   #14
Frosty
 
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Quote:
Originally Posted by Mark42 View Post
Not false at all. That flat rate covers the cost of the materials consumed by the job, whether its a pint or half a gallon. It all averages out. So if they mixed a quart, sprayed 2/3 of the quart, ask for the left over. The customer has effectively paid for the materials used, including overage.
Are you REALLY going to sit here and tell me the customer is entitled to it? Are you REALLY going to sit there and say the customer "paid" for the ENTIRE quart of paint.

Hey, they should get the clear, the reducers and the sandpaper too, after all they paid for all of it too. Maybe they should get what's left of the buffing pad too, there could be some life left in it too. You realize the "materials" charge covers more than just paint right? There are a TON of materials costs that go into repairing and painting a car.

I guess my 6yr + years and an estimator/appraiser has been wrong, all this time I should have been giving the customer's the materials along with their final bill

Sorry if I'm coming off as a douche but it drives me nuts when people give advice regarding subjects they know nothing about. The customer isn't entitled to ANY of the left over materials, PERIOD. As a courtesy shops will give a little bottle of paint for chips and scratches, nothing more. You're kidding yourself if you think otherwise.
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Last edited by Frosty; 05-01-2010 at 01:00 PM.
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