[Whiplash Performance]

When I went to Puerto Rico earlier this year, American airlines decided to down size all the planes that were going to Puerto Rico that day. Well the smaller plane didn't have enough seats. They told us we would be on stand by for all flights that day. I asked if we could get a refund or fly our of another airport, and they said we couldn't leave the airport until 10pm (our original flight was scheduled for 6:30am) and be on standby all day in order for us to get a refund. Well luckily we got a flight out of there at noon.