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i only tip those that go above and beyond their call of duty. ive tipped my garbage men for taking large items or items they shouldnt, waitresses that do well and even service station people who've helped in tight pinches but its not required no.
as to this situation the guy was just looking out for his buddy who risked his job, by assuming vehicular liability in this situation, to help you out. was it in bad tact? maybe, but that guy was aware of the risk his buddy took (being an employee knowing the policies) by putting his job in jeopardy to help you out.
i wouldve tipped, you couldve always reduced the tip amount if it ticked you off that bad. i wouldnt write a letter though because then your putting the guy who helped you in a bad situation because his buddy has no tact. not cool.
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