Quote:
Originally Posted by qwikz28
Laugh if you want, but I am writing a letter to GM with the $1000 repair bill for my Saturn attached. My sway bar broke on a hard right-hand turn for the second time. The first one was covered under warranty, this one took out my front axle as collateral damage. I had just replaced that axle last fall at the Saturn dealer. There is no reason for this to happen. It is a manufacturing error or at least a negligent design. I can't find one other person on the Saturn forums that this has happened to. The gentleman at the Saturn service also said that this was the first time he has seen this happen when I had brought it in the first time.
They obviously won't be cutting me a check, but I'd at least like some sort of acknowledgment of the issue and a promise to cover the repairs if it happens again. The letter will take me only 20 minutes to write, so it is worth a shot in my opinion. What are you guys' thoughts? Any advice on what to include?
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FWIW, after I had an "experience" at Flemington GM I wrote an email and got a follow up phone call a week later. I was polite but firm and that's why I wasn't dismissed as a yahoo I guess.