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He absolutely should have lost his job, period, end of discussion. I've NEVER EVER let that **** happen with my techs. Luckily A) I have older, mature techs and B) It's a Buick dealership.
Though we do have some customers with cars other than Buicks(some are performance vehicles), I'd never even dream of doing that myself or letting my techs abuse a car. In this business trust is everything, with so much competition out there that's a sure fire way to lose a customer for life.
I hope he likes having no $$ and eating Ramen noodles for a while....
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2018 Camaro 2SS Redline package, ESC Novi 1500 tuned by EFX, Might Mouse wild catch can, GM STB, smoked ZL1 3rd brake light, Xpel XR Black 35% tint all around, Street Scene front splitter, C7 Carbon ZL1 side skirts, Drake Muscle Car Wickerbill spoiler
2010 Infiniti G37x-Moonlight White w/Graphite interior. Stock...for now. Xpel XR Black tint(hey it's a mod lol)
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