Quote:
Originally Posted by 1320B4U
You have my respect polarbear....thought i would have gotten reamed for asking that question...lol.
Biggest issue i think folks have is not w/not having power but the trouble they are having getting a response or timeline.
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I understand the issues with wanting/needing to know when a person is going to get restoration. The problem is there is a disconnect between the side of the company that takes the phone calls and the company that does the repairs (PSEG is actually 4 different companies and the side that does call support is not in direct contact with the side that does the repairs, at least as I understand it but I see it firsthand within my department even). The call center has no way to know how the system processed the information and how the division is going to prioritize the repairs once the major stuff is done.
The only way to get that info is to talk to a supervisor in the division, but then this takes time away from that person to do his/her job. Some people have been literally LIVING at work for the past week and are working hard to restore your service. My friend has to support our network operations and she was here for 29 hours last week in one sitting, she slept and and here for the entire time.