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First thing you need to do is file a complaint with teh credit card that was used and reverse the transaction. Do this immediately as you are on a time table, some credit card companies won't accept reversals without a fight after 30 days. They may require you to file a police complaint, don't hesitate to do so.
Keep a close eye on things and create a file of the order, emails, and record the times and dates of your calls including if you were able to leave a message or not. The more accurate your records the better your odds of winning if they try to push back on your about anything.
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