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Originally Posted by BigAls87Z28
Please, that aint nothing. I have to deal with customers that thing I am trying to bend them over at every deal. People coming to me wanting 4 tires for under 100 bucks, and people that think 19.99 is way too much for an oil change.
I even go out there to show them the problem, as per Sears's policy, and they STILL dont belive me. Like I am making **** up.
Then I get people that walk into my store, and ask do we sell tires or batteries? HELLOOOOOO DID YOU NOT SEE TEH 100FT WALL OF TIRES AND BATTERIES ON THE WAY IN!!
And people need to understand that Sears is not a McDonalds where you place an order. We are the profesionals, at least most of us are, and we will let you know what you need. If you chose not to take our advice is up to you.
Then, I have to deal with techs that most of the time dont want to work! I dont want to sit there and get beat up by customers all day, but I have to because its my job. Its there job to put on tires, do oil changes, and look at brakes.
Trust me, if all you have to worry about are 17 year old chicks coming on to you and people dropping trow, you are good to go.
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I had a customer come up to me one time, asking why there were two prices for one item. I didn't really know what he was talking about, so I asked him to show me. He drags me over, and points at a tag. It had the unit price and the sale price on the tag. for those who don't know, the unit price would be something like "$3 for 1 lb." Let's say the item weighs two pounds, the sale price for it would be $6. Pretty simple, right? this guy couldn't understand that. I explained it to him 3 times before he got it, and then he got mad and said we put up misleading signs. I calmly told him that every store in New Jersey does that, because it's the law. He walked off muttering to himself.
I must have 100 people a day ask me why something rung up higher than it should. 99 times out of that 100, the customer read the wrong price tag, and just assumed it was the right one. Other times, people will argue with me about a price, and I bring the sign to them as well as showing them the advertisement in our newpaper flyer. Even when they've been provided with 2 forms of evidence, they still swear that the lower price is the right one.
We have a certain set of guidelines as cashiers. we must follow the steps on this little black card:
1. Smile (i rarely do that) and greet customer
2. Ask if they found everything they were looking for
3. Ask for their club card
4. quote their club savings
5. thank them for shopping (i never do this, i just say "have a good day")
One man comes in, buys a few things. When he gets to the register, the cashier goes through their steps....when they ask him if he found everything, he flips out. He berates the cashier, because apparently it's insulting to him to ask if he found everything. His reasoning is, if he didn't find everything, why would he come to check out? the obvious answers are:
A. We didn't have the item he needed
B. He couldn't find an item and needed help
That's the reasons we ask that question, so we can either help them find the item or get them a request form so we can order an item for them. This guy doesn't understand that though. He'll scream for 10 minutes, check out, then write a lengthy complaint on how insulting and degrading it is to be asked that question. I wish I could just strangle the guy while he's in the store. His complaints are fun to read though.
I wouldn't care if all the people who regularly shopped at our store were loaded into it, the doors were locked, and a small tactical nuclear missle blew it to pieces. the world would be much better off without these evolutionary dead-ends.