Dealership scare tactic

[Stevoone]

I had an older customer come into the dealership this morning. He had taken his car to a different dealer for their free "Summer Check Up" and they gave him a laundry list of things they said were wrong with his car.

The whole thing seems like a way to try and scare people into buying a new car. Half the stuff that they wrote down didn't even need to be repaired. They got him so worked up about his car that he was scared to drive it. I can understand trying to persuade someone into buying a new car but to try and scare them and make them feel like their car is unsafe is just wrong.

WTF is wrong with people? No wonder why a lot of people don't like stealerships.

[Tsar]

What's the point of this thread? You're acting like you have reinvented the wheel or something.

[WildBillyT]

Originally Posted by Stevoone

I had an older customer come into the dealership this morning. He had taken his car to a different dealer for their free "Summer Check Up" and they gave him a laundry list of things they said were wrong with his car.

The whole thing seems like a way to try and scare people into buying a new car. Half the stuff that they wrote down didn't even need to be repaired. They got him so worked up about his car that he was scared to drive it. I can understand trying to persuade someone into buying a new car but to try and scare them and make them feel like their car is unsafe is just wrong.

WTF is wrong with people? No wonder why a lot of people don't like stealerships.

Dealerships are losing money. Screwing people is a way to make it.

[Stevoone]

Didn't realize that was just normal business practice. I am honest with customers that come into where I work, maybe thats part of the reason we're closing.

[WildBillyT]

Originally Posted by Stevoone

Didn't realize that was just normal business practice. I am honest with customers that come into where I work, maybe thats part of the reason were closing.

My thoughts:

http://www.njfboa.org/forums/showthread.php?t=39772

They actually did follow up with me a few times to talk and get more info.

[FoodStampsz]

Thats what helps me at my dealership, I tell people straight up, don't hide anything and yes sometimes my prices are a tad bit higher but my honesty keeps them with me. I work in sales and a lot of dealerships when they quote people add rebates they are not entitled to just to get them in the door and then drop the news on them. I had a 73 year old man tell me another dealership was getting him a college grad rebate once I looked into it we both had a good chuckle and I ended up with the sale simply because I was honest from start to finish. That is overlooked but I can assure you not all dealerships are evil ... Just most

[Tsar]

Originally Posted by Stevoone

Didn't realize that was just normal business practice. I am honest with customers that come into where I work, maybe thats part of the reason we're closing.

At the dealership I used to work for, a salesperson dented a car once that was just purchased by a new customer. His solution for not loosing his sale? Park the dented side of the car close to the wall, so the customer can't see the dent (it was dark out too). I told him I wasn't doing that, so he did it himself, I believe.

No dealer/sales dude can be trusted.

[Whiplash Performance]

My friend who works 1 mile away from home bought a brand new Hyundai so she puts on very few miles on the car. 1 year after she bought the car to bring the car in for an oil change to the dealership, they told her that the car needed a transmission fluish, brake flush, new rotors and pads. (this is at 3-4k miles) Charged her a total of $5000.


Then her brake light went out and since they had to go through the trunk they charged her $180.00 to changed the brunt out bulb.

I've grown up around working on cars, I've have never had anybody work on any of my cars. So I have no clue what other places are like, I would never tell a customer they need something they don't really need.