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V · 01-03-2011, 03:24 PM

yet another update....

Car was done at the dealer getting the clutch bled so i went to get a better look at the hood. and yes, i was even more dissatisfied than on friday. Chrome trim was sitting at least 3-4mm from being flush at the edge like on the passenger side and the repaired section was concave which you could see in the reflection.

I called USAA and explained to them i was not happy with the repairs. They said since the shop has a contract with them, id need to contact the shop and they would deal with supplemental costs and getting it redone. So back to the body shop i went.

I showed the guy the area i was concerned with and explained how i could tell, from the reflection looking like a funhouse mirror and the passenger side edge reflection looking like normal. I then opened the hood when he went inside to check some paperwork and i saw the "new" hood trim was already cracking. When he came back out he said "yea, you're getting a new hood" and i also pointed out the trim. So that'll be getting replaced again as well (right now i'm not 100% sure it was replaced the first time). So yea, now the V goes back to the shop next week to get a whole new hood done. He said he can even see other areas that i probably would never tell and that the hood isnt holding the repair and its reverting back. My biggest concern now is use of genuine GM parts. I KNOW that USAA will not authorize aftermarket parts for my car, their adjuster told me that, so i wanna make sure the shop doesnt try to make a few extra bucks by throwing on a CAPA hood, when only a GM one is allowed, now the whole new vs used GM hood... eh im hoping that doesnt come into play. I just wish the shop would have done a new hood right away like the 3 other shops i got estimates at said needed to be done.

here's the underside the the repaired area and the damaged "new" trim...

01-03-2011, 03:24 PM	#48
V Stalker Join Date: Aug 2004 Posts: 12,082 iTrader: (12)	yet another update.... Car was done at the dealer getting the clutch bled so i went to get a better look at the hood. and yes, i was even more dissatisfied than on friday. Chrome trim was sitting at least 3-4mm from being flush at the edge like on the passenger side and the repaired section was concave which you could see in the reflection. I called USAA and explained to them i was not happy with the repairs. They said since the shop has a contract with them, id need to contact the shop and they would deal with supplemental costs and getting it redone. So back to the body shop i went. I showed the guy the area i was concerned with and explained how i could tell, from the reflection looking like a funhouse mirror and the passenger side edge reflection looking like normal. I then opened the hood when he went inside to check some paperwork and i saw the "new" hood trim was already cracking. When he came back out he said "yea, you're getting a new hood" and i also pointed out the trim. So that'll be getting replaced again as well (right now i'm not 100% sure it was replaced the first time). So yea, now the V goes back to the shop next week to get a whole new hood done. He said he can even see other areas that i probably would never tell and that the hood isnt holding the repair and its reverting back. My biggest concern now is use of genuine GM parts. I KNOW that USAA will not authorize aftermarket parts for my car, their adjuster told me that, so i wanna make sure the shop doesnt try to make a few extra bucks by throwing on a CAPA hood, when only a GM one is allowed, now the whole new vs used GM hood... eh im hoping that doesnt come into play. I just wish the shop would have done a new hood right away like the 3 other shops i got estimates at said needed to be done. here's the underside the the repaired area and the damaged "new" trim... Last edited by V; 01-03-2011 at 03:28 PM.