newgmparts.com Grrrrrr!!!! - NJFBOA - Home of New Jersey's Camaros and Firebirds

Mark42 · 12-14-2009, 09:41 AM

I ordered a speed sensor ring for a 3 series carrier from newgmparts.com two weekends ago. They say on their website "no returns without vin number". I was ordering some interior plastic parts too, so I included the vin on the order.

I got an email saying the interior parts were not available.

I got a second email saying that the price on the sensor ring had changed and they were going to charge the higher price.

I got a third email verifying the order with the correct 3 series part number (26029185).

They sent the wrong part. They sent a 2 series carrier sensor ring.

So I called and they told me that they changed the part number based on my VIN and sent an email stating so. I told them they send no such email, and when the checked, could not find one either. I also asked why when sending 3 emails about my order, they never thought to ask if the part I ordered was the right part seeing as it didn't match my VIN? They had no answer other to say "changing parts numbers to match your vin is our policy".

I told them to send the right part and a prepaid return label. They will not pay for return shipping because they said they had no idea I wanted a 3 series part (even though I selected it specifically) because my VIN indicates a 2 series part. I told them that I selected a 3 series part, they verified via email a 3 series part, but they sent a 2 series part. A calm argument ensued. Realizing I was getting nowhere, I just said to send the right part. That was last Wednesday.

Today I call, they still have not sent the part. Something about the part has to go from the warehouse to them, then to me. So they will be sending it today.

Then they tell me that there will be a restocking fee because its my fault that I got the wrong part. So I have to pay shipping, and restocking fee. Why bother returning the part? I will anyway just to satisfy Mastercard.

Well, after I get the right part I will call Mastercard and have the payment charged back. So far Mastercard has charged back every order I ever complained about, so I don't think they will have a problem with doing the same here, especially as I have all their email as documentation that I ordered the right part.

So just beware, there are lots of GM "parts direct" type places out there, apparently newgmparts.com is not the best to deal with. At least they did not satisfy me with my order.

Blacdout96 · 12-14-2009, 09:55 AM

GMpartsdirect.com was good to me, people say it would take a while to get the parts, I had them at my house in a week ( 6 powdered forge connecting rods) and didnt even ask for my vin, I selected the vehicle and ordered. I looked up an 06 LaCrosse for the rods, which is for my 96 Camaro.

People also said I might get them cheaper at a dealership, but they charge the same if not a little more!! Next thing on my list is a rebuild kit for my C5 calipers and I would certainly use them again.

I would totally have Masterdard refund the charge, these company's are rediculous with this policy that YOU have to pay for their screw up. I had a friend order a bumper insert for his hyundai tiburon, came to his house, turned out to be for a Dodge Neon, and they were going to charge him 10% restocking fee even though it was their fault.

sweetbmxrider · 12-14-2009, 10:07 AM

its stories like this that make me want to punt babies

Blacdout96 · 12-14-2009, 10:35 AM

Worse comes to worse, and Mastercard wont refund it, take the site to small claims. As odd as it sounds, I'm 99% certain they would drop the restocking fee, pay for the shipping AND the court papers. Watched a guy overdraft on his bank account purposely, accumulated $100 in overdraft, and had like $300 in overdraft fee's. Filed a small claims for it, bank called him a few days later and dropped the fee's and payed for his small claims fee's because it's cheaper to drop all that crap instead of sending a lawyer, wasting time to come out to court, and still have to pay court fee's afterwards. That's the ONLY good thing the legal system is for

WildBillyT · 12-14-2009, 10:43 AM

Quote:

Originally Posted by Blacdout96

Worse comes to worse, and Mastercard wont refund it, take the site to small claims. As odd as it sounds, I'm 99% certain they would drop the restocking fee, pay for the shipping AND the court papers. Watched a guy overdraft on his bank account purposely, accumulated $100 in overdraft, and had like $300 in overdraft fee's. Filed a small claims for it, bank called him a few days later and dropped the fee's and payed for his small claims fee's because it's cheaper to drop all that crap instead of sending a lawyer, wasting time to come out to court, and still have to pay court fee's afterwards. That's the ONLY good thing the legal system is for

Not if you are on the other side of that.

Agreed on the small claims deal. You can also contact the state div. of consumer affairs. This type of thing is what they are there for.

Mark42 · 12-14-2009, 11:11 AM

To me, the most important and relevant facts are that they:

1) sent me emails about parts being unavailable, and parts price changes, but not that the part I requested does not match my VIN.

2) sent me an order verification and a charge receipt for the part number I ordered, but sent a different part number.

Regardless of their policy, if you deal with me my "policy" is you treat me fairly, or you will lose business due to word of mouth over forums like this.

The real slap in the face is they will take no responsability for either restocking fee or return shipping. They blame GM for both expenses that they "have" to pass on to me. I guess that validates that I "have" to ask Mastercard for a charge back, and I "have" to post about this mess on every forum I can. The word "karma" comes to mind.....

Go figure.

Blacdout96 · 12-14-2009, 11:38 AM

Quote:

Originally Posted by WildBillyT

Not if you are on the other side of that.

Simple, just don't create a policy that could put you in a position where you'd be taken to small claims. I understand that they are ordering form GM, so really, they are a 3rd party, so they have to eat ordering the wrong thing from GM, so they tack on the restocking fee, happens to us, and we are part of NAPA! thus why we have a we order, you can't return policy, we get hit, and 99% it's the customers fault.

WildBillyT · 12-14-2009, 12:03 PM

Quote:

Originally Posted by Blacdout96

Simple, just don't create a policy that could put you in a position where you'd be taken to small claims. I understand that they are ordering form GM, so really, they are a 3rd party, so they have to eat ordering the wrong thing from GM, so they tack on the restocking fee, happens to us, and we are part of NAPA! thus why we have a we order, you can't return policy, we get hit, and 99% it's the customers fault.

It is incredibly NOT simple. All somebody has to do is accuse you of something and you already have to start drumming up legal fees. Whether you did anything wrong or not.

Blacdout96 · 12-14-2009, 12:23 PM

and that is when you counter claim.

Mark42 · 12-14-2009, 01:26 PM

I would think most of the time the credit card company would do a charge back if you are wronged. That is why I use a CC all the time, no pay pal, no checks, just credit card.

2kblackgtp · 12-14-2009, 04:11 PM

They are total tools. I would not under any circumstance give my money to a company who has already screwed me and tried to place blame on me personally, I would send the part back and ask for a refund, and if they refuse, get your credit card company involved.

I have a 3 series speed sensor ring I'll sell you if you want it. Perfect condition, just didnt realize at the time you could mallet the thing off the old carrier and knock it onto the know one. It came of my 01 ss m6.